We recently came across these hotel quotes on the internet and we can’t help but admit that it resonates with the hospitality industry whether in Nigeria or any other clime. More so, as a customer-centric organization, we have, to a large extent, subsumed these quotes into our values and mission statement. Here are the quotes…
*Customers may forget what you said, but they’ll never forget how you made them feel.
*Great service creates great guest advocates for your hotel. Give guests great service and they’ll have a great reason to tell others how great your hotel is. (The Appraiser)
*Hospitality is almost impossible to teach. It’s all about hiring the right people. (Danny Meyer)
*A hotel isn’t like a home, but it’s better than being a house guest. (William Feather)
*Hotel staff are a city’s ambassadors to a passing traveller (Indira Pillay)
*There is nothing more important than a good, safe, secure hotel.
*Get the lobby right and it will be the favorite spot for your guests to meet and greet.
*Your most unhappy customers are your greatest source of learning. (Bill Gates)
*Hospitality is simply an opportunity to show love and care.
*The great advantage of a hotel is that it is a refuge from home life. (George Bernard Shaw)
*A hotel room all to myself is my idea of a good time. (Chelsea Handler)
Which of these quotes resonates with you especially in the course of your stint as a hotel guest? Kindly let us know in the comments section.